Welcome to Swimwear Collection Store’s FAQ page! We’re here to help answer all your questions about our products, shipping, returns, and more. Below you’ll find information to make your shopping experience as smooth as a perfect dive into the pool.

About Our Store

What kind of products do you specialize in?
We specialize in high-quality swimwear and aquatic accessories for the whole family! Our collections include:
  • Performance swimwear for training and competition
  • Stylish bikinis and swim separates
  • Durable kids’ swimwear and flotation devices
  • Essential swim accessories like goggles, caps, and snorkel sets
  • Lifeguard swimwear for professionals
Who is your typical customer?
Our store caters to:
  • Competitive swimmers needing performance gear
  • Families preparing for vacations or beach trips
  • Parents looking for durable swimwear for their children
  • Swim teams and clubs needing matching outfits
  • Water sports enthusiasts seeking quality accessories

Product Questions

How do I choose the right size for swimwear?
We provide detailed size charts for all our products. Please refer to the specific product page for measurements. If you’re between sizes or unsure, we recommend sizing up for comfort, especially for children’s swimwear that may need to accommodate growth.
Are your kids’ flotation devices safety certified?
Absolutely! All our flotation devices meet international safety standards. However, please remember these are not life-saving devices and children should always be supervised in water.
Do you offer matching family swimwear sets?
Yes! Many of our collections feature coordinating designs across our men’s, women’s, boys’, and girls’ sections. Look for the “Family Collection” tag on product pages.

Shipping & Delivery

Important: We ship worldwide except to some remote areas in Asia. All orders are processed within 1-2 business days.
What shipping options do you offer?
We provide two convenient shipping methods:
  1. Standard Shipping ($12.95): Via DHL or FedEx, arriving 10-15 days after dispatch
  2. Free Shipping: Via EMS on orders over $50, arriving 15-25 days after dispatch
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use this to follow your package’s journey from our warehouse in Greensboro, NC to your doorstep!
Do you ship to my country?
We ship globally except to some remote areas in Asia. If you’re unsure about your location, please email us at [email protected] before placing your order.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unworn, with tags attached, and in original packaging. Swimwear with hygiene seals removed cannot be returned for health and safety reasons.
How do I initiate a return?
Please email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we do provide store credit for returns where a refund isn’t requested.

Still Have Questions?

Our team of swimming enthusiasts is always happy to help! Contact us at:

Email: [email protected]

Mailing Address:
212 Norma Avenue
Greensboro, NC 27407
USA

Happy swimming from all of us at Swimwear Collection Store! Dive into our collections today and experience the perfect blend of style, performance, and convenience.