At Swimwear Collection Store, we want you to be completely satisfied with your swimwear purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition with tags attached and unworn. Please note:

  • Swimwear must be returned in its original, unopened packaging
  • Items must be free from any signs of wear, perfume, or makeup
  • For hygiene reasons, we cannot accept returns on opened swimwear, bikinis, or separates
  • All flotation devices and snorkel sets must be returned unused and in original packaging

Non-Returnable Items: For health and safety reasons, we cannot accept returns on opened swimwear (including bikinis & separates, boys’ and girls’ swimwear, training swimwear, and lifeguard swimwear). All swim caps and goggles must be returned unopened.

How to Return or Exchange an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.
  2. Wait for Approval: Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.
  3. Package Your Items: Securely pack the items you’re returning with the original packaging and include a copy of your order confirmation.
  4. Ship Your Return: Send your package to our returns center at:
    Swimwear Collection Store Returns
    212 Norma Avenue
    Greensboro, US 27407
    We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Shipping Options

You may choose any shipping method to return your items. We recommend:

  • DHL/FedEx: Fast and trackable (typically 5-7 business days)
  • EMS: More economical option (typically 10-15 business days)

Note: Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear on your credit card statement, depending on your bank’s processing time
  • For exchanges, we will ship your new item once the return is received and processed

International Returns

For our international customers (excluding some remote areas in Asia):

  • All customs fees and return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • International returns typically take 2-3 weeks to reach our facility

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Swimwear Collection Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to return/exchange: [Product Name, Size, Color]
  • Reason for return/exchange: [Please specify]
  • Preferred resolution: [Refund / Exchange for (specify item)]
  • Order Date: [MM/DD/YYYY]
  • Delivery Date: [MM/DD/YYYY]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item
  • We will arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the item using a prepaid shipping label we provide

For any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help you enjoy your swimwear shopping experience!